OpenText IT Operations Cloud
Create competitive advantage with smarter IT Operations
Overview
How IT Operations can sustain business value
Discover the advantages of IT Operations Cloud.
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Elevate user experiences
Empower users to self-resolve common issues with our private GenAI chatbot—IT Operations Aviator. It transforms Tier 1 support so you can focus on strategic ITSM projects.
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Achieve consistent reliability
Hit your service-level targets. Consolidate cloud information with rapid observability. Identify root cause with AIOps. And quickly restore services with automation.
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Solve talent shortages
Use low-code/no-code automation to orchestrate provisioning, configuration, patching, and compliance for cloud, network, and server management.
Featured products
Pivot to become a value-sustaining organization with integrated ITSM, Observability, AIOps, and FinOps solutions built on a powerful GenAI and automation platform. You’ll drive user satisfaction, reliability, sustainability, and cost control amid rising demands and tight budgets.
IT Service Management
Empower your employees with the convenience of a modern IT service experience.
Learn more- OpenText™ Service Management Automation XAI-powered service desk, ITSM, ITAM, and ESM software
- OpenText™ Asset Management XNo more IT asset guessing games
- OpenText™ Universal DiscoveryConfiguration management for hybrid IT
- OpenText™ Universal CMDBModern management solutions for multicloud and on-premises environments
FinOps and Cloud Management
Optimize costs and gain management consistency across all clouds.
Learn more- OpenText™ Hybrid Cloud Management XCut costs. Improve control. Speed delivery
- OpenText™ HCMX FinOps ExpressOptimize your cloud costs—cut waste and control spend
AIOps and Observability
Boost IT operations productivity with AIOps and automation.
Learn more- OpenText™ Application ObservabilityUnlock affordable observability with OpenTelemetry insights
- OpenText™ Operations BridgeFull-stack AIOps—Proven capabilities, now SaaS simple
- OpenText™ Infrastructure ObservabilityEnd-to-end observability and monitoring of cloud-native infrastructure and apps
Patch and Process Automation
Automate, integrate, and orchestrate any IT process at scale.
Learn more- OpenText™ Operations OrchestrationEnterprise-scale orchestrator
- OpenText™ Server AutomationSecure, scalable, and automated server configuration and lifecycle management
- OpenText™ Data Center AutomationAutomate IT compliance and vulnerability risk management
Network Management
Gain integrated monitoring, configuration, and compliance on an enterprise-ready platform.
Learn more- OpenText™ Network Operations ManagementOptimize your evolving network
- OpenText™ Network AutomationDrive automated configuration, change, and security compliance
- OpenText™ Network Node Manager iNetwork health and network performance monitoring
Why choose IT Operations Cloud?
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GenAI with the OpenText information advantage
Resolve Tier 1 issues and cut Tier 1 costs with a private GenAI chatbot—IT Operations Aviator—that rapidly learns from your private enterprise content using our IDOL indexing solution.
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Advanced ITSM at a lower TCO
Deliver all the benefits of a private GenAI-powered service experience—happy users, efficient agents, and lower support costs.
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Observability across apps, clouds, and networks
Unify metrics, events, logs, and traces across domains—reducing troubleshooting time with AI-based problem isolation and resolving problems faster with automation.
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Smarter cloud cost optimization
Prevent surprise overages and cloud inefficiencies with smart what-if analyses for savings plan optimization and automated recommendations for waste cleanup.
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Carbon footprint and sustainability reporting
Easily measure, refine, and report on IT’s carbon footprint—on cloud and off—and get credit for your sustainability progress (comes with our FinOps, AIOps, and asset management products).
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Discovery with service mapping
Discover, map, and manage configuration items across cloud and on-premises environments to create a single source of trusted data and reduce change risks.
Leaders trust OpenText
See how customers are succeeding with IT Operations Cloud.
See more success stories
Enables IGA to deliver production-ready, public and private cloud infrastructure and IT services for the world’s largest airport
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4G telecommunications leader leverages Operations Orchestration (OO), Server Automation (SA) for audits automation
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SMAX, supported by cross-ITOM solution integration, streamlines service and asset management in a simplified IT landscape
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